Troubleshooting Server and Connectivity Issues

If you're experiencing connectivity issues with your server, VPS, or IP Transit services, follow these troubleshooting steps to quickly identify and resolve the problem:

1. Check Your Server's Status:

   • Log in to the Client Portal to verify the status of your server or service.
   • Check if there are any ongoing maintenance activities or outages that could be impacting your service.

2. Restart Your Server/VPS:

   • If you're able to access your server’s management panel (e.g., through your VPS control panel or KVM over IP), try rebooting the server. This can help clear temporary connectivity issues.

3. Check Your Network Configuration:

   • Ensure your server's network configuration is correct, especially the IP addresses and DNS settings.
   • For VPS or dedicated servers, verify the network interfaces are properly configured, and ensure there are no IP conflicts.

4. Test Network Connectivity:

   • Run a traceroute or ping test from your server to check its connectivity to the internet.
   • Use tools like ping or traceroute to check for packet loss, high latency, or other connectivity issues. You can run the command ping <server IP> or traceroute <server IP> from your server's terminal.

5. Verify Firewall and Security Group Settings:

   • Check your firewall settings and security group configurations to ensure that they aren’t blocking legitimate traffic to and from your server or VPS.
   • Ensure that required ports are open, especially if you're running services like web servers or databases.

6. Monitor Network Usage and Bandwidth:

   • Review your server's bandwidth usage to ensure it’s not being throttled or overloaded. If you’re using IP Transit services, check for any usage limits or congestion.
   • Use monitoring tools like iftop or netstat to track real-time bandwidth usage.

7. Check for DDoS Attacks or Security Incidents:

   • If you're experiencing slowdowns or connection drops, verify that your server is not under a Distributed Denial of Service (DDoS) attack.
   • If you suspect a DDoS attack, refer to your DDoS protection services or contact our support team for assistance.

8. Contact Support for Assistance:

   • If the issue persists after following the above steps, please open a support ticket.
   • Provide the relevant details, including error messages, the results of your ping or traceroute tests, and any other symptoms you’ve observed, so we can quickly assist you.

Our team is ready to assist you with resolving any server, VPS, or network connectivity issues as quickly as possible.