How to Report Security Issues

If you encounter a potential security issue or vulnerability with C1V Hosting services, it is important to report it promptly so we can investigate and address it. Follow the steps below to ensure that your report is handled efficiently:

1. Identify the Issue
   Before reporting, gather as much information as possible about the potential security issue. This may include:

   • A detailed description of the issue or vulnerability.
   • Screenshots or logs (if applicable).
   • Steps to reproduce the issue, if possible.
   • The specific services or servers that are affected.

2. Use the Support Ticket System
   To report a security issue, please submit a support ticket through the C1V Hosting customer portal. Choose the Security Issues category to ensure that your report is directed to the correct team.

3. Provide Detailed Information
   In the ticket, provide the following details to help our security team understand and resolve the issue quickly:

   • Your contact information and account details (service ID, IP address, etc.).
   • A clear and concise description of the issue.
   • Any relevant logs, screenshots, or error messages.
   • Your system setup, including any software or configurations involved.
   • The severity of the issue (if you are unsure, mark it as “High” for urgent security concerns).

4. Avoid Public Disclosure
   Please do not publicly disclose the security issue on forums, social media, or other platforms. Public disclosure could potentially expose the vulnerability to malicious actors before it is addressed.

5. Incident Investigation and Response
   Once your report is submitted, our security team will begin investigating the issue. We will acknowledge the receipt of your report and provide updates as we work to resolve the problem. Our team will take the necessary steps to mitigate the risk, apply patches, or perform any other action to secure the affected system.

6. Follow-Up and Resolution
   After the investigation, we will notify you of the resolution. If necessary, we will guide you on any further actions you need to take on your end, such as updating configurations or software. If the issue was found to be a false alarm, we will also provide clarification.

7. Feedback
   After the issue is resolved, feel free to provide feedback on the process. Your input helps us improve our response times and security procedures.

8. Security Best Practices
   While waiting for resolution, ensure that you follow security best practices to minimize risk:

   • Keep your systems and software up to date with the latest patches.
   • Use strong authentication methods (e.g., multi-factor authentication).
   • Regularly back up your data to prevent loss in case of a security breach.
   • Monitor your accounts and services for unusual activity.

9. Report Ongoing or Future Issues
   If you notice any other security issues or vulnerabilities in the future, please report them as soon as possible using the same process. Continuous collaboration helps us keep all systems secure.

10. Contact Us
    If you need assistance with the reporting process or have any concerns about the security of your services, don't hesitate to reach out to our support team. We are available 24/7 to assist with any security-related inquiries.